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COVID-19 INFORMATION

Alice Springs Airport is currently open.

Please check our website for up to date arrivals and departures.

Specific queries regarding your flights should be directed to the airlines and queries regarding the covid lockdown directed to the NTG Hotline - 1800 193 111 or visit coronavirus.nt.gov.au

 

NT Health has mandated the use of Face Masks in all Territory airports. Face Masks must be worn at all times in the terminal.

Our priority is the wellbeing and safety of everyone passing through or working at our airport and we are following the directions of NT Health to ensure everyone is protected. For information about the Northern Territory Government’s COVID-19 response go to https://coronavirus.nt.gov.au (link is external) or call this number 1800 193 111 for more information about the lockdown arrangements.

For specific information about how Airport Development Group is managing COVID-19 visit - COVID-19 Passenger information at https://www.darwinairport.com.au/preparation-your-flight#covid19-passenger-information

About

Alice Springs Airport wants to make sure you start your visit to Central Australia as comfortably as possible. A range of retail facilities, services and amenities are available for visitors to our airport.

Contact us

Phone, Fax & Email 

T: 61 8 8951 1211
T: 1800 313 177 (Airport Development Group COVID-19 community hotline)
F: 61 8 8955 5046 (Management Centre)
E: information.asp@ntairports.com.au

 

Tony Schulz – Manager Alice Springs

Mail

PO Box 796
Alice Springs NT 0871 Australia

Deliveries

Santa Teresa Road
Alice Springs NT 0870 Australia

 


Aircraft

For information on operating your aircraft to Alice Springs contact ASP operations on:
Email: OperationsASP2@ntairports.com.au or 
Mobile +61 402 088154 (24H)


Feedback

ALICE SPRINGS AIRPORT COMPLAINTS PROCEDURE

Your feedback regarding Alice Springs Airport (ASA) is important and helps us to improve systems and services. If you have a complaint or comment about your visit to the airport (e.g. terminal presentation, signage, parking, retail), you can lodge your feedback:

via telephone by contacting reception on 61 (0) 8 8920 1811 
via email: information.asp@ntairports.com.au
via mail to: ASA Feedback and Complaints, PO Box 796, Alice Springs NT 0870
via Facebook or Twitter (we may respond to request more information).

When lodging your complaint, please provide as much information as possible. We’ll need to know the date and time of your visit to the airport, a description of the issue and any relevant details, as well as contact information so we can advise you on your complaint’s progression. Complaints about airline services such as baggage or flights will need to be directed to the airline; you can find contact details here.

Your complaint

Upon receipt of your complaint we will provide an acknowledgment, either verbally or by email that your feedback is being addressed. From there, the detail you have provided will be used to investigate the issue with the relevant managers and a response will be prepared. Depending on the complexity of the complaint, this response may take up to 20 working days.

Review of complaint response by CEO

If you are not satisfied with the response to your formal complaint you may request a review by the CEO of DIA. A review is requested by communicating in writing. Unless the matter is a complex one, you can expect a response from the CEO dated no longer than 15 working days from receipt of your request for the CEO review. The response from the CEO will be the final communication with you on this complaint.

Your feedback regarding Alice Springs Airport (ASA) is important and helps us to improve systems and services. If you have a complaint or comment about your visit to the airport (e.g. terminal presentation, signage, parking, retail), you can lodge your feedback:

via telephone by contacting reception on 61 (0) 8 8920 1811 
via email: information.asp@ntairports.com.au
via mail to: ASA Feedback and Complaints, PO Box 796, Alice Springs NT 0870
via Facebook or Twitter (we may respond to request more information).

When lodging your complaint, please provide as much information as possible. We’ll need to know the date and time of your visit to the airport, a description of the issue and any relevant details, as well as contact information so we can advise you on your complaint’s progression. Complaints about airline services such as baggage or flights will need to be directed to the airline; you can find contact details here.


Whistleblower Policy

Airport Development Group Pty Limited (and its Subsidiaries) (ADG) is committed to conducting its business operations and affairs with honesty and integrity and to engaging in ethical decision-making, being legally compliant and acting consistently with good corporate governance standards and community expectations.

As such, from 1 August 2021 ADG adopted a new Whistle Blower Policy (which can be found on the intranet and website) to encourage the reporting of any wrongdoing through an external, independent and secure provider known as Your Call. This new policy has been approved by ADG’s Board of Directors.

ADG strongly encourages and provides a readily accessible means to report undesirable behaviours such as unethical, unlawful, fraudulent or other misconduct involving ADG, any member of ADG or any director, officer or employee of, or contractor, supplier to or other person dealing with, these entities.

ADG will ensure that whistle blower reporters can make reports under the new policy anonymously (if they so choose) and confidentially without fear of intimidation, retaliation or adverse employment action being taken against them.

Download ADG Whistleblower Policy


Frequently Asked Questions

What is the cost of Long Term Parking at the airport?

Days 1 to 4 is $18 per day. Day 5 and thereafter $12 per day. See parking for further information.

Are there showers in the Terminal Building?

Yes, these are located just through Security on the right hand side.

Are there lockers to store my bags?

Yes, located at the Oversize Baggage Check opposite to the Airport Management Centre. Cost is $10 per item per day or part thereof.

Lost Property

For items left in the Terminal Building and Car Park please call 8951 1211.
For items left on the aircraft or baggage carousel please contact the relevant airline.

My bags did not arrive on my flight, how can I find them?

Please call the relevant airline to track the baggage.

What are the operating hours of the Terminal?

Alice Springs Airport opens 90 minutes before the first scheduled aircraft arrives, and closes 20 minutes after last scheduled aircraft departs.

Where can I stay in Alice Springs?

Visit our "Visiting Alice Springs" section of this website.

Where and how do I pay Parking Infringements?

Parking Infringement Notices can be paid at the management centre, or by telephone (credit card payments). Call +61 8 8951 1211.

How much are the landing fee charges?

Please refer to our Conditions of Use Document.