Skip to main content

When You Arrive

Airport Map

Alice Springs Airport is located 14 kilometres from the CBD (around a 15 minute drive). For satellite navigation devices, Alice Springs Airport is located in Connellan, Northern Territory.


Facilities

The terminal at Alice Springs Airport is open during flight operation. Alice Springs Airport wants to make sure you start your visit to Central Australia as comfortably as possible. A range of retail facilities, services and amenities are available for visitors to our airport. 

ATM

There are two ATMs located on the concourse, immediately prior to and past the security screening point. The machines accept most major cards.

Baggage Trolleys

Baggage trolleys are available free of charge for passengers.

Trolley stands are located in the Baggage Collection area, in the car parks and throughout the Terminal.

Car Parking

Alice Springs Airport has two operational car parks.

The Short Term car park is located close to the Terminal building and is perfect for picking up or dropping off family and friends.

The Long Term car park is located 200 metres from the Terminal and is suited for parking while on a short holiday.

Visit the Parking Options section for more information.

Disabled Access

Download a copy of the Alice Springs Airport Disability Access Plan.

Alice Springs Airport provides Disability Parking Permit Holders up to 12 hours free parking in the Short Term Car Park.

All Terminal facilities are accessible for wheelchairs. Wheelchairs are available on request from airline staff if required. 

Disabled Parking

Alice Springs Airport provides free parking bays in the short term car park for Disability Parking Permit Holders (for a maximum of 12 hours).

These bays are clearly marked and are restricted to vehicles displaying a valid Disability Permit.

When arriving, please take a ticket at the entry gate as normal.When leaving drive to the exit and press the "Help" button. The Operator will respond after a few moments and ask to see the Disabled Pass. Please hold the pass up to the camera. Once the pass has been sighted the Operator will raise the boom gate.

Dining

Food and beverage outlets can be found in various locations throughout the Terminal.

Please see the Food & Drink section for further information.

LEFT LUGGAGE

Left luggage services are available at the oversize baggage room (opposite the Management Centre and next to the First Aid Room). All items to be left are subject to Explosive Trace Detection (ETD) before acceptance. A fee is payable for this service.

Lost Property

There is a lost property service at the Alice Springs Airport Management Centre, and you can check to see if your lost item has been handed in by telephoning +61 8 8951 1211.

If you left something on the aircraft you travelled on, please contact the respective airline direct.

Map

Please click here to view airport map ›

POST OFFICE

For that last minute letter or postcard, there is a post box located outside the entrance to the restaurant, past the security screening point.

ShopS

Our retail stores have everything you’ll need for your flight and more. Please see the Shops section for further information.

Smoking Areas

As per Australian Government regulations, smoking is prohibited in the Terminal. An outdoor area for smokers is available just outside the restaurant as well as in the designated areas at the front of the Terminal.  Designated areas are clearly signposted.

Telephones

Telephones are conveniently located throughout the Terminal and require either a telephone card or coins to activate.

Toilets/ Showers/ Baby Change room

To ensure your comfort before, after and between flights, toilets, showers and a baby change room are available in the airside departure area of the terminal.

Tourist Information

Tourist Central Australia has a brochure stand near the baggage carousel on the eastern side of the terminal, near to Steve's Kitchen and Barista Bar, providing visitors to Centra Australia with a map of the town and surrounding areas, local events being held and various ideas of places to visit.

Transport

Taxis, Private Hire Cars and Shuttle Bus Services are readily available for hire by all travellers and are located just outside the Terminal.

Water Fountains

Chilled water fountains are available in the terminal.

Wireless Internet Hotspot

Free Wi-Fi is available throughout the terminal building.


Special Assistance

Alice Springs Airport aims to provide facilities and services that promote accessibility for all members of the community.

View our Disability Access Facilitation Plan for further details or see the links below.

Airline Assistance

If you require special assistance while travelling, please speak with your airline or travel agent when booking your flight.

Your airline or agent can help with:

  • Reserving specific seats on the aircraft
  • Providing wheelchair or mobility assistance from check-in to the departure and arrival gate to reclaim your baggage
  • Ensuring you have the any medical clearances you need to fly

Any further questions may be answered on your airline's website; refer to their special assistance policies and procedures for more information.

Parking

There are areas at both arrivals and departures ends of the public car park.

Disabled parking is located in the Short term Car Park, the Car rental car park and the Long Term Car Park. A dedicated disabled bay is also available at the western end of the Terminal Building.

Buses

A shuttle bus service can be arranged from the airport to Alice Springs CBD or your hotel.

Please contact the providers to make special arrangements for your travel.

Security Screening

Security screening for disabled persons can require additional time, particularly during peak periods. All passengers must undergo the same level of security checks.

Location

The security screening point is located in the centre of the Terminal on the ground floor. Prior preparation by passengers is essential to ensure smooth security processing.

Please liaise with the security staff on duty about any concerns you may have, including advising them if you have a medical condition that you are concerned may be affected by the screening process. (e.g. pacemakers and cochlear implants). The security screening staff undergo specific training in assisting passengers and visitors with disabilities using screening practice guidelines issued by the Office of Transport Security.

Prams, Strollers and Wheelchairs

Prams, strollers and wheelchairs are allowed entry to the departure lounge (sterile area) however they must go through the security screening process. Staff are very familiar with the movement of passengers who are confined to a wheelchair.

You should remove any loose items on your possession and place them on the conveyor belt to go though the x-ray machine. You will be required to undergo secondary screening by way of a frisk search. This screening can be done in a private area if requested.

Prams and strollers are also required to be screened. You should liaise directly with the airline regarding the carriage of prams or strollers on board the aircraft.

Artificial Limbs/Prostheses

If you have artificial limbs/prostheses, and you are able to pass through the security metal detectors without activating it then no additional provisions are required. However if you are more comfortable with a private screening please advise the security staff of your condition and a separate screening will be arranged.

Walking Aids

Walking aids must be screened and as such may require X-Ray or Explosive Trace Detection. Screening points have chairs available for you during this process. 

Private Screening Facilities

Alice Springs Airport also has private screening facilities in place for visitors with special needs, should they request this service or if security staff are required to complete additional screening as the visitor travels through the screening point. Please speak to security staff if you require this service. Like many aspects of flying with a disability, simply allow a little more time to pass through security.

Toilet Facilities

Dedicated disabled toilet facilities are located in both the airside departure lounge near the screening point and in the landside area immediately after the screening point exit.

ASSISTANCE DOGS

Certified guide dogs, hearing dogs or other assistance dogs that assist a person with a disability are welcome inside the Terminal, under the Guide, Hearing and Assistance Dog Act 2009.

Certified assistant dogs should be wearing the appropriate badge on their coat or harness and people accompanied by a dog, including trainers, must also carry an identity card.

Physical assistance dogs will need to pass through the security screening point if they are going to the sterile departure and arrival area on the first floor. Physical assistance dogs are visually inspected by screening point staff, there is no requirement to remove the dog’s harnesses.

Gardens outside the Terminal provide comfort areas for animals. 

First Aid Room

There is a First Aid Room available at Alice Springs Airport - view location on terminal map.

These rooms are primarily for use during an emergency or first aid incident, however, should a traveller or carer require a private room to administer medication for example, we can provide access.

To arrange access to the First Aid Room, travellers first need to contact the Airport Duty Manager. Please proceed to the phone nearby the Terminal Control Centre (down the corridor opposite Giancarlo, ground level), and follow the prompts to contact the Darwin Airport staff member.

Closed Caption Televisions

Closed captions have been activated on Alice Springs Airport televisions where possible.


Security Information

Passenger security

Aice Springs Airport is committed to providing a safe and secure environment for all persons. We want your business trip or family holiday to be a hassle-free and an enjoyable experience. Security policies and procedures are updated frequently, so please take some time to view the links provided. 

Closed Circuit Television Monitoring (CCTV)

Closed Circuit Television (CCTV) operates at Alice Springs Airport as part of an ongoing Aviation Security initiative, targeting crime and aviation security related issues.

CCTV significantly increases the ability to monitor areas of the airport and act on any unlawful activity immediately, increasing the safety of passengers, visitors to the airport and employees.

Dangerous Goods

Please ensure you do not carry any flammable liquids, gases or other dangerous goods with you or in your luggage.

These items are not allowed on aircraft as they are capable of posing a significant risk to health and safety when transported by air. Such items will be removed by security staff when detected.

Further information on dangerous goods can be found using the CASA Dangerous Goods App.

Filming and Photography

Video recorders and cameras may be carried within the terminal by travellers, however photos or footage of security screening equipment, security staff, Australian Customs processing staff or processes must not be taken at any time. 

 

National Security Hotline

Every piece of information that is received from members of the public today could be invaluable in keeping Australia safe from terrorism tomorrow. It is often the smallest details that make the biggest difference.

If you see or hear something that just doesn’t feel right, please call the National Security Hotline on: 1800 1234 00 or visit National Security Website

Passenger Drop-off

Australian Government security requirements dictate that vehicles dropping off passengers at the front of the terminal must be attended at all times. The driver of the vehicle must remain with their vehicle and may only remain in the drop-off area whilst actively loading or unloading

Any vehicle left unattended will be subject to an immediate fine and may be towed away.

Patrons and visitors to Alice Springs Airport are encouraged to use the car parking options available to them at the airport if they wish to enter the terminal to greet or farewell passengers. The car park has a 10 minute free period if you wish to take advantage of this option.

Prohibited Items in hand luggage

Bladed implements such as knives and tools are prohibited in hand luggage. These items should instead be packed in your checked luggage for air travel. For an up to date list of prohibited items please visit the TravelSECURE website.

If these items are not surrendered at the screening points, the passenger is in breach of Australian Government regulations and the airline will not allow the passenger to travel. Please ensure no items are in your hand luggage before reaching the screening point otherwise detection of these items at screening points will require you to surrender these. 

Security Related Threats

Passengers and airport visitors are warned that all threats and comments made about the carrying of weapons or explosives - whether intended as a joke or not - will be taken seriously and may result in refusal of carriage onto the flight and prosecution by the Australian Federal Police.

Smartraveller and Travel Warnings

Visit the Australian Government's travel advisory (including travel warnings and travel tips) and consular assistance service.

Visit the Smartraveller website

The Australian Government has developed a new traveller-friendly website, TravelSECURE, to help you to navigate the security checks at the airport quickly and easily, and to ensure you are adequately prepared for your trip.

TravelSECURE is an easy-to-use resource that consolidates traveller and transport security information, videos and fact sheets in one easy-to-find place.
The site includes information about prohibited items, passenger and baggage screening, and liquids, aerosols and gels (LAGs) restrictions. Travellers will also find recommendations about travelling with children, laptops, medicines and sports equipment.

Unattended Baggage

Baggage must never be left unattended in public areas. All such baggage will be treated as suspicious. 

All belongings should be clearly tagged with your contact details and your destination displayed on the outside. Airlines supply luggage tags for this purpose and are available at the check-in counters.

Ensure that you pack your own bags and never take items on board an aircraft for other people.


Wi-Fi

Passengers and guests at Alice Springs Airport are welcome to enjoy high speed internet at no cost, throughout most areas within the Airport.

Look for our free wi-fi hotspot on your device when you enter the terminal. 

Remember, it's fast and it's free!